Last updated: October 16, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to House of Prisine, South-Africa
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to House of Pristine, accessible from https://houseofpristine.co.za/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: [email protected]
By visiting this page on our website: https://houseofpristine.co.za
We’re delighted you’ve chosen us for your jewelry needs. Your satisfaction is our top priority, and we’re confident you’ll love your new piece. Please take a moment to familiarize yourself with our policies below to ensure a smooth experience.
Last updated: October 16, 2024
Thank you for shopping at House of Pristine.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
All purchases are final. We do not offer refunds, returns, or exchanges as we prioritize hygiene and quality. Each item is inspected carefully to maintain our high standards, ensuring you receive only new and unused products. While we strive to keep our prices affordable, including shipping within South Africa, we cannot accommodate any requests for refunds or shipping fee returns. We encourage you to double-check your choices regarding size and color before completing your order.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to House of Pristine, South-Africa
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to House of Pristine, accessible from https://houseofpristine.co.za
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
All purchases are final. We do not offer refunds, returns, or exchanges as we prioritize hygiene and quality. Each item is inspected carefully to maintain our high standards, ensuring you receive only new and unused products. While we strive to keep our prices affordable, including shipping within South Africa, we cannot accommodate any requests for refunds or shipping fee returns. We encourage you to double-check your choices regarding size and color before completing your order.
You are responsible for the cost and risk of returning the Goods to Us. Please send the goods to our preferred address, which we will keep confidential, as it is a residential address and not a warehouse or business address. Kindly email us so that we can provide you with the necessary details
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Luckily, most of our jewelry is adjustable, but for the few that is not - do not stress, we’ve got you covered. If you receive a ring or bracelet that's not the right size, we’re happy to help with returns or exchanges. Please note, however, that you will be responsible for the return shipping costs - that means, the courier costs to us and then back to you again. Once we receive the item in its original condition, we can process your request for a refund or send you a replacement. If you're uncertain about sizing, please visit our linkMeasurement link, view descriptions of product for measurements or contact us via “email” and we will gladly help!
Before your order is shipped, it undergoes a thorough inspection to ensure it meets our quality standards. If you find any discrepancies or if something seems amiss with your order, please reach out to us immediately. Should we discover an error on our end, we will gladly offer you a refund or store credit.
If your item arrives damaged, please notify us within 48 hours of delivery. If necessary, allowing you to receive a full refund or store credit.
Our pieces are designed to be waterproof and tarnish-proof, but they are not indestructible. While stainless steel is known for its durability, it's important to remember that changes can occur based on how the product is cared for and handled. By purchasing this item, you acknowledge that stainless steel, though resilient, is not impervious to wear over time. Minor changes can result from various factors, including exposure to moisture, chemicals, or rough handling. Please keep this in mind as you enjoy your jewelry, understanding that it may not last a lifetime without proper care. We cannot accept returns for items that have been damaged due to improper handling or incompetent care.
If you experience any issues with your jewelry or have questions about your order, don’t hesitate to reach out to us! Our customer service team on our website live chat or via email at [email protected]. Please note that we operate from 8:00 AM to 17:00 PM on weekdays and 09:00 AM to 13:00 PM on Saturdays and appreciate your patience, as we will respond as quickly as possible.
Thank you for being a part of the House of Pristine family! We look forward to serving you again.
Introduction
By confirming your order with House of Pristine, you acknowledge and accept the terms outlined in this policy regarding the transportation of your parcel.
Third-Party Courier
Your parcel will be transported through a third-party courier company, The Courier Guy. House of Pristine does not assume any responsibility for your parcel once it has been handed over to the courier.
Liability Disclaimer
House of Pristine is not liable for any loss, damage, or delays that may occur during the transportation of your parcel. This includes, but is not limited to, lost parcels, damage during transit, or parcels not arriving at the designated address.
Customer Support
If you experience any issues with your parcel, please reach out to us at [email protected]. While we cannot guarantee a resolution, we will do our best to assist you within our capacity.
Tracking Information
You will receive a tracking number for your parcel, which can be used to check the status of your delivery. Updates will primarily come from The Courier Guy. Please track your parcel directly on their website or via this link: [Courier Guy Tracking](https://thecourierguy.co.za/tracking).
Communication
Please note that House of Pristine will rarely provide updates regarding the status of your parcel. For the most accurate and timely information, refer to the tracking provided by The Courier Guy.
Acceptance of Terms
By placing an order with House of Pristine, you confirm that you have read, understood, and accepted these terms and conditions.
Explore our exclusive collection of fine jewelry, including rings, earrings, necklaces, and bracelets. Each piece is designed to embody timeless elegance and exceptional craftsmanship. Shop online to experience luxury redefined.
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